FAQ

FAQ

FAQ

  • Can I use Blackbird Pole System Extensions on other poles?

    Our extensions use standard sizing so they should fit on most poles.

    • Add Extension Set #7-#9 to section #6 of most poles.
    • Add Extension #10 to section #9 of most poles.
    • Extension Set #10-#12 will fit on most 9-section poles.

    Email us if you have any questions.

  • KEVLAR

    Kevlar is one of the toughest materials known to man. We have added a 6” Kevlar wrap to reduce wear in high friction clamping areas, greatly increasing the longevity of the pole.

  • 3K or UD CARBON FIBRE?

    Carbon fibre weave pattern dictates performance properties.

    • 3K means there are 3,000 filaments per “tow” in a cross-hatch pattern.
    • UD carbon (Uni-Directional) weave meaning has fibres that run the same way rather than being woven together.

     

    UD and 3K are both excellent. Therefore, there are two Blackbird poles. 3K is tougher and slightly more flexible. UD is stiffer, lighter, higher cost, and slightly less durable.

    If you have a big crew or if you are tough on gear, we recommend the Moneymaker 3K poles.

    If you are a more careful operator, then we recommend the Specialist UD pole.

  • What is your return / refund / replacement / warranty policy?

    We understand the importance of having the right equipment to maintain and improve productivity. We’ll work with you to find solutions.

    7 Day Return:

    No Returns without Authorization Number.

    We will exchange or refund unused and undamaged items within 7 days of receiving. Please contact us before any returns are made. Items must be returned unused, undamaged and must be packed or repacked for return to protect against damage while in transit for full product refund or replacement.

    Returns will be subject up to a 15% restocking fee unless waived by Blackbird Pole Systems.

    Items to be returned to Blackbird at owner’s expense.

    12 Month Warranty:

    Our guarantee covers all products with manufacturing defects within 12 months. We will replace the defective part. The guarantee does not cover damage caused by wear and tear.

    Please note, our warranty extends to our products only, and excludes any liability for injuries to third parties or property damage.

    Lifetime Clamp & Fittings Warranty:

    Our clamps and fittings carry a LIFETIME warranty. This does not include hoses. Contact us and we will arrange a replacement part.

  • What is your limited liability policy?

    Liability:

    In no event will Blackbird Pole Systems and its partners be liable for any indirect, incidental, punitive, special or consequential damages (including, without limitation, lost profits, lost savings, business interruption, costs related to the removal or replacement of any products or rework charges) whether or not such damages are based on tort (including negligence), warranty, breach of contract or any other legal theory.

    Blackbird Pole Systems and its partners shall not be liable for any damages or injuries that result from the use of, or the inability to use, the materials and products on this site or the performance of the products, or site itself.

  • Where can I buy Blackbird Pole Systems?

    One of the main reasons our prices are lower than the competitors is that we do not have a brick and mortar retail store, nor do we have the middle men.

    If you’d like to take advantage of our lower overhead costs, place an order by emailing us: clean@blackbirdps.com

    You can also find us at these stockists:

    Big Shot Supplies – Langley
    19705 56 Ave, Unit 102. Langley, BC
    Store: 604-533-3353

    Midland Liquidators – Vancouver Location
    1234 Kingsway, Vancouver BC
    Canada, V5V 3E1
    Toll-free 1-800-957-9722
    Store: 604-875-9722

    Midland Liquidators – Langley
    1-19335 Langley Bypass, Surrey BC
    Canada V3S 6K1
    Store: 604-534-0415

    West Coast Janitorial Supplies – Vancouver
    305 Fraser Street
    Vancouver, BC  V5V 4G4
    Store: 604-566-9450